Fargo Printers

HID Announces New C50 Printer

Fargo introduces the next generation of DTC ID card printers

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HID Fargo has released several new printers:

  • C50 – new entry-level card printer. This is an affordable single sided printer which includes the Swift ID™ badging software to produce professional ID badges at an affordable price.
  • DTC1250e – enhanced DTC1000
  • DTC4250e – enhanced DTC4000
  • DTC4500e – enhanced DTC4500

For more information or to get a quote, please contact ASAP Identification Security today @ 317-488-1030 or info@asapdident.com.

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How to Clean a Fargo DTC4500 ID Printer

Follow the steps below to clean your DTC4500:

  • Go to your printers and faxes folder
  • Right click on the Fargo DTC4500
  • Click printing preferences
  • Click on the tool box tab

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  • Click on the clean printer tab and follow the instructions

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FARGO: Enabling Printer Communication with RFIDTagged Consumables

Fargo Tech Update

This guide describes the process for enabling a card printer/encoder to communicate with print ribbon and overlaminate consumables that have radio-frequency identification (RFID) tags. The affected printers use consumables with tags that must be transitioned to an upgraded RFID technology. The procedure described in this publication supports the transition to the new RFID technology.

If you have one of the printer models below, please read this guide.

  • FARGO DTC300 and M30/M30e
  • Persona C30/C30e
  • FARGO DTC400/DTC400e
  • FARGO DTC550 and DTC550-LC
  • FARGO HDP5000 and HDP5000-LC
  • FARGO HDPii
  • FARGO DTC4500-LC

If you need help upgrading your Fargo printer, please contact us at 317-488-1030 or info@asapident.com.

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HID Global Upgrade Requires Firmware Update beginning October 31, 2013

HID Global will be upgrading the RFID communication technology utilized by some print ribbon and overlaminate consumables used in FARGO Card Printer/Encoders beginning in October 2013. After HID implements the new technology, most in-field printers and laminators that were manufactured before mid-2010 will require a firmware update to ensure compatibility with the new consumables technology.

Affected printer models include:

  • FARGO DTC300 and M30/M30e
  • Persona C30/C30e
  • FARGO DTC400/DTC400e
  • FARGO DTC550 and DTC550-LC
  • FARGO HDP5000 and HDP5000-LC
  • FARGO DTC4500-LC

To make this transition as seamless as possible for you and your end-user customers, HID is taking the following actions:

Channel partners:

  • Technical support – HID will offer channel partners and end-users support during this transition. Please visit http://www.hidglobal.com/drivers for support.
  • End-user letter – Written by HID, this letter can be passed along to your customers to alert them to the changes.
  • FAQ – This document will help answer questions that you or your customers may have.
  • Early channel notification – HID will not begin the transition process until October 2013.
  • Workbench 3.0 Utility – Available at http://www.hidglobal.com/15325 for free, this utility will easily allow end users to update printer firmware and drivers.

End-user Customers:

  • After the transition occurs, HID will communicate the requirement to update firmware to end-user customers via a slip sheet that is added to the print ribbon and overlaminate consumables for the affected product lines.

Additionally, all affected printer model lines manufactured since mid-2010 have been shipped from HID Global with firmware that will support the new RFID communication technology. Therefore, many current printer users who purchase consumables with the new RFID communication technology will not need to update their firmware.

Users who are impacted by the change will receive an error message when trying to use new consumables in affected printers. These users will be required to update the printer and/or laminator firmware to add support for HID’s new RFID technology. HID will provide technical support for you and for your customers via our website. The support URL will be included in the packaging of all consumables using the new RFID technology after the transition has occurred.

If you have any questions regarding this transition, we can be reached at 317-488-1030 or info@asapident.com.

Fargo Tech Update 325

Click on the links below to see the Fargo Tech Update 325 Utilities.

Fargo HDP5000 – Ribbon Miscue

If you get an error “ribbon miscue” while printing with your Fargo HDP5000 you can first try the following actions to resolve the issue and resume printing:

  1. Go to START/PRINTERS & FAXES and find your HDP5000 print driver.
  2. Select it, right click and go to PRINTING PREFERENCES.
  3. Select the “Card” tab.
  4. Click on the “Tool box.”
  5. Select Calibrate Ribbon and follow the directions provided.
  6. Begin printing your cards again.

If you continue to have issues, please call us @ 317-488-1030 to discuss next steps or, possibly, a service call. ASAP Identification is a Fargo Authorized Service Provider and we can handle all your Fargo service needs.

Oh dear, my printer ribbon is torn!

One of the most common calls we receive is about ID printer ribbons breaking and what do to next. The answer depends on how and how often the ribbon breaks.

In general, the answer is pretty simple: You just tape the ribbon back together, advance the ribbon forward, and resume card printing.

If, however, the ribbon breaks frequently or all the time, there maybe other issues that need attention:

  1. Ensure your driver and firmware is current. This can be found at www.fargosupport.com.
  2. Clean the printer including rollers. If the card is slipping or not aligned correctly, the printhead could be breaking the ribbon in the print process.
  3. Calibrate your ribbon sensors by viewing Printing Preferences, removing the ribbon and clicking on “CALIBRATE RIBBON”.
  4. Check your printer settings by viewing Printing Preferences. For example, dye sub values too high can cause ribbon to overheat and break. You can select “DEFAULT” and see if that improves the printing process and then, slowly, increase dye sub intensity.

If you take these steps and continue to have a ribbon break, please give us a call and set up a time for printer service. We can be reached at 317-488-1030 or info@asapident.com.

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How and when to use adhesive-backed cards

First, why oh why use an adhesive-backed card?
The key advantage is saving money whiling adding visual security. You can use a less expensive “Clam Shell” Prox card which is too thick to fit in a printer but on which you can stick an ID printed on an adhesive backed-card. While this is a good option, there are issues that occur a bit more with these cards than with the PVC or Composite cards such as card jams, feeding multiple cards and overall lower print quality.

Now that you have made this decision, what’s next? Well, there are different types and brands. Things to consider:

Paper v Mylar
Paper Backed Cards are less expensive but because the rollers in a card printer are designed for PVC material, you may see more card jams as well as less crisp print quality.
Mylar Backed Cards are less problematic since the mylar material is less flexible than paper, thus leading to fewer card jams and better flow over the rollers.

CR-79 v CR-80
CR79 cards are slightly smaller than the Clam Shell and will fit nicely on the card without leaving sticky edges hanging over. Note: If you use these cards, be sure the card setting is set to CR79.

CR80 cards are the same size and can leave an overhang which collects lint and dust and looks less professional.

Otherwise, if using paper backed frequently, be sure to clean the printer more often to remove the paper “dust” left behind.

NOTE: DO NOT print on these cards with a Fargo HDP5000. Fargo will void the warranty.

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Color Matching for ID printers

A Fargo “dye sub” printer uses a ribbon with 4 colors: Y=Yellow, M=Magenta, C=Cyan and K=Black. The printer combines these color panels in order to try to mimic the computer monitor colors of red, green, and blue. Oftentimes, this causes the card colors to be “off” from what you expect. If this is the case, you make adjust some printer settings in order to get the results you expect.

Go to Printing Preferences and click on the “Image Color” tab

Change the color matching from None to System Color Management. This will oftentimes correct your color output.

If your colors are still not close to what you are expecting, clock on “Advanced Settings” button.

Adjust the Y, M and/or C color balances in small increments +/- 5-10% and reprint badge.

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