Printer Maintenance

Evolis Tattoo 2 – Warranty Trouble Shooting Guide

Minimal trouble shooting is required to obtain a Warranty Repair RMA

Card Feed Issues

  1. Run a self test to check functionality of the printer
  2. Update the printer firmware and driver
  3. Run a cleaning cycle
  4. Check for static build up on cards
  5. Ensure you are using the correct power supply
  6. Check card feeder for damage

Ribbon Breaking

  1. Ensure the correct ribbon type is set in the driver
  2. Run a cleaning cycle
  3. Run a self test to check functionality of the printer
  4. Update the printer firmware and driver
  5. Run a self adjustment
  6. Make offset adjustments by using commands
  7. Try different card stock

Card Jams

  1. Run a cleaning cycle
  2. Run a self test to check functionality of the printer
  3. Update the printer firmware and driver
  4. Run a self adjustment
  5. Try different card stock

Won’t Communicate

  1. Ensure that your printer is turned on and plugged into your computer
  2. Check to make sure the USB port on the printer is not loose or broken
  3. Try a different USB cable
  4. Try a different USB port
  5. Make sure that there is not a print job stuck in the print queue
  6. Try a different computer
  7. Verify that you are using the correct power supply

Mag Encoding Issues

  1. Ensure the cards are in the correct orientation
  2. Update the printer firmware and driver
  3. Ensure the correct coercivity is selected in the driver
  4. Test the mag encoder thru the driver

No Tools Required – Changing the Print Head on the Evolis Primacy

Evolis’ unique design enables you to replace your print head – no tools required.

A printer’s print head determines print quality and is a highly sensitive component, therefore regular maintenance and a dust-free environment is essential to ensure a long productive life.

In the video posted below, TransTech Systems, Inc. shows you how to change the print head on the Evolis Primacy printer.

How to Clean a Fargo DTC4500 ID Printer

Follow the steps below to clean your DTC4500:

  • Go to your printers and faxes folder
  • Right click on the Fargo DTC4500
  • Click printing preferences
  • Click on the tool box tab

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  • Click on the clean printer tab and follow the instructions

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What is the difference: Full-Panel v. Half-Panel color ribbon?

For most companies, color badges are a requirement. Some use full color fronts only and others use full color fronts and backs. These ribbons can get pricey, though, so is there any way to save on your print costs? The answer may be YES.

YMCKO (Yellow, Magenta, Cyan, Black, Overlay) ribbons are standard color ribbons where the YMC panels print in full color, the Black (K) panel prints in real black (required for bar codes) and the O is a clear overlay to ensure the colors don’t bleed off the card.

Half-panel color ribbons are different, however. For the half-panel ribbons, the Yellow, Magenta and Cyan panels are half the size of the regular panels but the K (Black) and O (Overlay) are full size panels. This allows for cards that only require color on up to half the card (with black available for any part of the card) to use half-panel ribbons.

YMCKO Full Panel and Standard Panels

So, will a half-panel color ribbon work for you? If your card design is set up so that the full color items (i.e., company logo, photo) are on half of the card and that the rest of the card is blank or black, you can use these ribbons. If you need to print more than half of your card in color, these ribbons are NOT an option.

FARGO: Enabling Printer Communication with RFIDTagged Consumables

Fargo Tech Update

This guide describes the process for enabling a card printer/encoder to communicate with print ribbon and overlaminate consumables that have radio-frequency identification (RFID) tags. The affected printers use consumables with tags that must be transitioned to an upgraded RFID technology. The procedure described in this publication supports the transition to the new RFID technology.

If you have one of the printer models below, please read this guide.

  • FARGO DTC300 and M30/M30e
  • Persona C30/C30e
  • FARGO DTC400/DTC400e
  • FARGO DTC550 and DTC550-LC
  • FARGO HDP5000 and HDP5000-LC
  • FARGO HDPii
  • FARGO DTC4500-LC

If you need help upgrading your Fargo printer, please contact us at 317-488-1030 or info@asapident.com.

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HID Global Upgrade Requires Firmware Update beginning October 31, 2013

HID Global will be upgrading the RFID communication technology utilized by some print ribbon and overlaminate consumables used in FARGO Card Printer/Encoders beginning in October 2013. After HID implements the new technology, most in-field printers and laminators that were manufactured before mid-2010 will require a firmware update to ensure compatibility with the new consumables technology.

Affected printer models include:

  • FARGO DTC300 and M30/M30e
  • Persona C30/C30e
  • FARGO DTC400/DTC400e
  • FARGO DTC550 and DTC550-LC
  • FARGO HDP5000 and HDP5000-LC
  • FARGO DTC4500-LC

To make this transition as seamless as possible for you and your end-user customers, HID is taking the following actions:

Channel partners:

  • Technical support – HID will offer channel partners and end-users support during this transition. Please visit http://www.hidglobal.com/drivers for support.
  • End-user letter – Written by HID, this letter can be passed along to your customers to alert them to the changes.
  • FAQ – This document will help answer questions that you or your customers may have.
  • Early channel notification – HID will not begin the transition process until October 2013.
  • Workbench 3.0 Utility – Available at http://www.hidglobal.com/15325 for free, this utility will easily allow end users to update printer firmware and drivers.

End-user Customers:

  • After the transition occurs, HID will communicate the requirement to update firmware to end-user customers via a slip sheet that is added to the print ribbon and overlaminate consumables for the affected product lines.

Additionally, all affected printer model lines manufactured since mid-2010 have been shipped from HID Global with firmware that will support the new RFID communication technology. Therefore, many current printer users who purchase consumables with the new RFID communication technology will not need to update their firmware.

Users who are impacted by the change will receive an error message when trying to use new consumables in affected printers. These users will be required to update the printer and/or laminator firmware to add support for HID’s new RFID technology. HID will provide technical support for you and for your customers via our website. The support URL will be included in the packaging of all consumables using the new RFID technology after the transition has occurred.

If you have any questions regarding this transition, we can be reached at 317-488-1030 or info@asapident.com.

Oh dear, my printer ribbon is torn!

One of the most common calls we receive is about ID printer ribbons breaking and what do to next. The answer depends on how and how often the ribbon breaks.

In general, the answer is pretty simple: You just tape the ribbon back together, advance the ribbon forward, and resume card printing.

If, however, the ribbon breaks frequently or all the time, there maybe other issues that need attention:

  1. Ensure your driver and firmware is current. This can be found at www.fargosupport.com.
  2. Clean the printer including rollers. If the card is slipping or not aligned correctly, the printhead could be breaking the ribbon in the print process.
  3. Calibrate your ribbon sensors by viewing Printing Preferences, removing the ribbon and clicking on “CALIBRATE RIBBON”.
  4. Check your printer settings by viewing Printing Preferences. For example, dye sub values too high can cause ribbon to overheat and break. You can select “DEFAULT” and see if that improves the printing process and then, slowly, increase dye sub intensity.

If you take these steps and continue to have a ribbon break, please give us a call and set up a time for printer service. We can be reached at 317-488-1030 or info@asapident.com.

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Printer Drivers for changing Operating Systems

Operating System Compatibility:

At ASAP, we receive many calls regarding driver compatibility as organizations transition to Windows 7 OS. This chart shows the printers many of our customers have and their compatibility for Windows operating systems.

If you are upgrading your operating system, be sure to verify there is a driver available for both your printer and software.

If you have any questions, please call (317-488-1030) or email (info@asapident.com).

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There’s a white line in my ID card, Dear Liza!

What to do, what to do. If you have the unfortunate case of a line in the same spot on your card every time you print, then you most likely have a broken pixel on your printhead inside your printer. This is unfortunate because the printhead cannot be repaired and in most cases it is not under warranty.

The good news is that all is not lost because the printhead can be replaced. However, the cost of replacing the printhead can range in price from $500 to roughly $1500. Want to keep that $500 – 1500 in your pocket?

KEEP YOUR PRINTER CLEAN! Dirty cards are the most common cause of damaged printhead. Next most common is coming in contact with the printhead with a hard object such as a watch or bracelet while changing the printer ribbon so remove these items if possible.

Remember, ASAP recommends cleaning your printer every time you change your ribbon – a small cost compared to that of a new printhead.

If you have any questions about the above, or you have an issue with your printhead, give us a call at (317) 488-1030.

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Keeping your printer card printer in tip-top shape

As with any investment, you need to make sure your ID printer is kept clean and maintained on a regular basis. ID card printers that are not properly maintained can become inoperable, causing print issues and can ultimately shorten the life of a printer, or worse, void your manufacturer warranty. Proper routine care and maintenance will prolong the life of your ID printer and insure the highest quality card output.

From most printer drivers, you can run a cleaning cycle for your printer using cleaning cards (pre-saturated or sticky-tape).

How to clean your ID printer:

  • Feed Rollers: Cleaning kits include cleaning cards that clean your feeder/transport rollers. Run one after each ribbon change.
  • Print Head: Cleaning swabs with isopropanol alcohol (IPA) or an approved thermal printhead cleaning pen may be used CAREFULLY on the printhead with each ribbon change.
  • Overall maintenance: Depending on use and environment, consider having a more thorough printer cleaning and tune up by our Factory Trained Service Technicians.

ASAP Identification sells cleaning kits for all ID card printers. We also offer a Printer Service for either routine maintenance or repairs. Call us at 1-800-ASAP4ID for pricing.

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