Software Maintenance

Is your Asure ID 7 Solo photo box crashing?

Asure ID 7 Solo program fix for photo box crashes:

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Jolly Technical Support Plans

Protect your investment by purchasing a Technical Support Plan for your eligible software product¹. To purchase a Technical Support Plan, contact a Jolly customer service representative or the vendor where you purchased your software.

pdficon_large Download Service Level Agreement

Gold Coverage Plan Highlights²

  • Receive telephone and e-mail support with free remote assistance using online meeting software such as GoToMeeting, where applicable
  • Receive support for basic, advanced and expert level service requests
  • Service requests receive the highest level of priority and will be responded to within one (1) business day following the day of the request
  • User can request manual reactivation of software license in case of complete system failure³

Cost:
$500 per Premier License
$250 per Standard License
$125 per Light Client License

Silver Coverage Plan Highlights

  • Receive telephone and e-mail support with free remote assistance using online meeting software such as GoToMeeting, where applicable
  • Receive support for basic and advanced level service requests
  • Service requests receive a higher level of priority than Bronze service requests and will be responded to within two (2) business days following the day of the request
  • User can request manual reactivation of software license in case of complete system failure³

Cost:
$400 per Premier License
$200 per Standard License
$100 per Light Client License

Bronze Coverage Plan Highlights

  • Receive e-mail support¹
  • Receive support for basic level service requests
  • Service requests will be responded to within five (5) business days following the day of the request

Cost: Free

FARGO: Enabling Printer Communication with RFIDTagged Consumables

Fargo Tech Update

This guide describes the process for enabling a card printer/encoder to communicate with print ribbon and overlaminate consumables that have radio-frequency identification (RFID) tags. The affected printers use consumables with tags that must be transitioned to an upgraded RFID technology. The procedure described in this publication supports the transition to the new RFID technology.

If you have one of the printer models below, please read this guide.

  • FARGO DTC300 and M30/M30e
  • Persona C30/C30e
  • FARGO DTC400/DTC400e
  • FARGO DTC550 and DTC550-LC
  • FARGO HDP5000 and HDP5000-LC
  • FARGO HDPii
  • FARGO DTC4500-LC

If you need help upgrading your Fargo printer, please contact us at 317-488-1030 or info@asapident.com.

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Jolly Tech Troubleshooting

If you are experiencing a problem with your installation of Jolly software, review the following solutions to see if they may resolve your issue.

License Key / Registration
If you are prompted to enter your license key every time you start Jolly software, your logon user account most likely does not have sufficient privileges. Try the following: Log in as Administrator, run the Jolly software again, then enter the license key. You should no longer be prompted for the key, regardless of what user you log in as.

Transferring software to new PC
In order to move your license from 1 PC to another, back up your templates and data. Then uninstall ID Flow from Jolly/Help/Activation and follow the prompts.

DO NOT UNINSTALL via Windows/Uninstall Program. You need to use ID Flow in order to get the required Hardware ID & Deactivation Code.

Once uninstalled, you can reinstall by right clicking on the file and running as administrator.