Protect your investment by purchasing a Technical Support Plan for your eligible software product¹. To purchase a Technical Support Plan, contact a Jolly customer service representative or the vendor where you purchased your software.

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Gold Coverage Plan Highlights²

  • Receive telephone and e-mail support with free remote assistance using online meeting software such as GoToMeeting, where applicable
  • Receive support for basic, advanced and expert level service requests
  • Service requests receive the highest level of priority and will be responded to within one (1) business day following the day of the request
  • User can request manual reactivation of software license in case of complete system failure³

Cost:
$500 per Premier License
$250 per Standard License
$125 per Light Client License

Silver Coverage Plan Highlights

  • Receive telephone and e-mail support with free remote assistance using online meeting software such as GoToMeeting, where applicable
  • Receive support for basic and advanced level service requests
  • Service requests receive a higher level of priority than Bronze service requests and will be responded to within two (2) business days following the day of the request
  • User can request manual reactivation of software license in case of complete system failure³

Cost:
$400 per Premier License
$200 per Standard License
$100 per Light Client License

Bronze Coverage Plan Highlights

  • Receive e-mail support¹
  • Receive support for basic level service requests
  • Service requests will be responded to within five (5) business days following the day of the request

Cost: Free