Cleaning your Evolis Primacy printer is important to ensure your warranty remains valid.  Here are the key steps PLUS a video on how-to:

  1. Open the top printer lid and remove the ribbon.
  2. Close the printer lid and open the input hopper.  Remove any ID cards.
  3. Change the card thickness GAUGE to “MAX” and place cleaning card in input hopper.
  4. From PC, go to “Evolis Print Center”.
  5. Select Evolis Primacy and click on “Cleaning”.
  6. Select “Proceed with cleaning” and follow prompts.
  7. When complete, remove cleaning card and return ribbon, blank IDs (return GAUGE to the correct thickness) and close the printer lid.
  8. Now your printer should be ready to print.